Patient Access & Front Desk Coordinator

Hanger, Inc.; Overland Park (KS); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation package

8 paid national holidays + 4 floating

Paid time off (PTO) including vacation

Medical, Dental, Vision benefits

401k savings plan

Paid parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. seeks a receptionist to ensure a seamless experience for patients, staff, and referral sources. You will greet patients, verify demographics, collect payments, and coordinate follow-up appointments at the front desk in a busy O&P clinic.

The role emphasizes strong communication, accuracy in records, and ability to work with insurance information, with opportunities to support clinic services and patient resources.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service or related experience.
• Experience in a receptionist position or medical front office preferred.
• Must have, or be eligible to obtain, a valid driver's license.

Responsibilities

• Greet and assist patients at front desk.
• Verify and update patient demographics and insurance during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles and co-pays at the front desk.
• Coordinate follow-up appointments, including casts, measures, and prosthetic care plans.
• Serve as a liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Reception experience

Communication skills

Computer proficiency

Front desk

Education

High school diploma

Tools

Windows-based software

Email

Job description

Hanger, Inc. seeks a receptionist to ensure a seamless experience for patients, staff, and referral sources. You will greet patients, verify demographics, collect payments, and coordinate follow-up appointments at the front desk in a busy O&P clinic.

The role emphasizes strong communication, accuracy in records, and ability to work with insurance information, with opportunities to support clinic services and patient resources.