Patient Access & Scheduling Coordinator

Hanger, Inc.; Renton (WA); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Competitive compensation package

8 paid holidays and 4 floating days

Paid time off (PTO)

Medical, dental, and vision benefits

401(k) retirement plan

Parental bonding leave

Employee referral bonus

Mentorship programs

Job summary

Hanger, Inc. is seeking a front desk/receptionist to ensure a seamless patient experience at our clinics. You will greet patients, verify demographics and insurance, collect payments, and coordinate follow-up appointments for casts, measurements and prosthetic care plans.

The role requires strong communication, computer skills, and the ability to work in a fast-paced healthcare setting. A valid driver’s license and a customer-service mindset are essential.

Qualifications

• High school diploma or equivalent combination of education and experience required.
• Talent Sorter assessment may be administered as part of the selection process.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record.

Responsibilities

• Greet and assist patients at the front desk, providing information on wait times and inquiries.
• Verify and update patient demographics and insurance during check-in; handle walk-in registrations.
• Collect patient payments including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Customer service

Reception

Communication skills

Computer proficiency

Education

High school diploma

Tools

Windows-based software

Email

Job description

Hanger, Inc. is seeking a front desk/receptionist to ensure a seamless patient experience at our clinics. You will greet patients, verify demographics and insurance, collect payments, and coordinate follow-up appointments for casts, measurements and prosthetic care plans.

The role requires strong communication, computer skills, and the ability to work in a fast-paced healthcare setting. A valid driver’s license and a customer-service mindset are essential.