Patient Access & Experience Coordinator

Hanger, Inc.; Raleigh (NC); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

8 Paid Holidays

PTO including vacation & sick time

Health benefits (medical, dental, **V)

401k plan

Parental leave

Referral bonus

Mentorship programs

Job summary

Hanger, Inc. seeks a front desk receptionist to ensure a seamless patient experience. You will greet patients, verify demographics, collect payments, and help schedule prosthetic care steps. Strong communication and computer skills are essential.

The role supports front office operations and requires a high school diploma, with preference for medical front office experience and a valid driver’s license.

Qualifications

• High school diploma or equivalent is required.
• Experience in a receptionist role or medical front office preferred.
• Strong interpersonal, oral and written communication skills required.
• Ability to work with handicapped individuals and maintain patient focus.
• Must have or be eligible to obtain a valid driver's license.

Responsibilities

• Greet and assist patients at arrival, provide wait time information and answer inquiries.
• Verify and update patient demographics and insurance during check-in; manage registrations.
• Collect payments including deductibles, copays, and coinsurance at front desk.
• Coordinate follow-up appointments and prosthetic care plan scheduling.
• Maintain electronic health records and collaborate with the Revenue Cycle Management team.

Skills

Interpersonal communication

Receptionist experience

Customer service

Medical front office procedures

Computer proficiency

Education

High school diploma or equivalent

Tools

Windows-based software

Email software

Job description

Hanger, Inc. seeks a front desk receptionist to ensure a seamless patient experience. You will greet patients, verify demographics, collect payments, and help schedule prosthetic care steps. Strong communication and computer skills are essential.

The role supports front office operations and requires a high school diploma, with preference for medical front office experience and a valid driver’s license.