Patient Experience & Access Coordinator

Hanger; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

PTO

Health benefits

Retirement plan

Parental leave

Referral bonus

Mentorship

Job summary

Hanger, Inc. is seeking a front desk/receptionist to ensure a seamless patient experience at our clinics. You will greet patients, verify demographics and insurance, collect payments, and coordinate follow-up appointments and prosthetic care plans.

The ideal candidate has front office experience, strong communication skills, and proficiency with computer systems. A high school diploma is required, and some medical front office exposure is preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in a receptionist or medical front office preferred.
• Valid driver's license and driving record per policy.
• Less than one year of customer service or related experience required.

Responsibilities

• Greet and assist patients at the front desk.
• Verify and update patient demographics and insurance at check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including casts, measurements, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and patient experience programs.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Front desk experience

Communication skills

Computer proficiency

Education

High school diploma

Tools

Windows

Job description

Hanger, Inc. is seeking a front desk/receptionist to ensure a seamless patient experience at our clinics. You will greet patients, verify demographics and insurance, collect payments, and coordinate follow-up appointments and prosthetic care plans.

The ideal candidate has front office experience, strong communication skills, and proficiency with computer systems. A high school diploma is required, and some medical front office exposure is preferred.