Patient Access & Scheduling Coordinator

Lake Charles Memorial Hospital; Lake Charles (LA); On-site; USD 19,000 - 28,000; Full time

Job summary

Lake Charles Memorial Hospital is seeking a Patient Access Specialist to perform administrative duties across referrals, scheduling, prior authorizations, and medical records processing in the EMR system. This role requires attention to detail and courteous patient interaction in a busy healthcare environment.

You will verify patient demographics and insurance coverage, greet patients, handle referrals, process messages, and coordinate with clinics to ensure accurate information and timely

Qualifications

• High school diploma or equivalent required.
• Knowledge and training in medical terminology keyboarding and computer skills preferred.
• Basic skills in Microsoft Office preferred.
• Previous scheduling experience preferred.
• Computer literacy required.

Responsibilities

• Knowledge of CPT coding and Medical Necessity of testing
• Ensures criteria met prior to scheduling testing and/or procedures including surgery
• Greets each patient warmly and cheerfully
• Knowledgeable about insurance processing and able to explain deductibles co insurance co payments and how processing occurs
• Handles incoming referrals
• Answers phone with correct salutation
• Takes messages when appropriate
• Records all messages into electronic EMR
• Verifies patient information demographics and insurance coverage is correct
• If changes are required changes the information in the EMR
• Updates and scans updated information and forms into appropriate EMR system
• Scan and attach all paperwork received into EMR system and attach and send appropriately
• Schedules all testing after obtaining precertification per physician checkout orders
• Completes and sends medical records request per physician orders
• Completes all referrals through the EMR following correct protocol
• Verification of insurance should be performed when necessary
• Performs other job duties as assigned

Skills

Medical terminology

Keyboarding

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Lake Charles Memorial Hospital is seeking a Patient Access Specialist to perform administrative duties across referrals, scheduling, prior authorizations, and medical records processing in the EMR system. This role requires attention to detail and courteous patient interaction in a busy healthcare environment.

You will verify patient demographics and insurance coverage, greet patients, handle referrals, process messages, and coordinate with clinics to ensure accurate information and timely