Patient Access Specialist: Scheduling & EMR Mastery

Lake Charles Memorial Hospital; Moss Bluff, Northern (LA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Lake Charles Memorial Hospital in Louisiana is seeking a Patient Access Representative to register and schedule patients, verify demographics and insurance, and perform related EMR duties. You will greet patients, collect co-pays, and ensure accurate documentation.

The role supports front desk operations across clinics, with emphasis on a courteous patient experience, precise data entry, and adherence to departmental policies under supervision of the Practice Manager.

Qualifications

• High school diploma or equivalent required.
• Knowledge and training in medical terminology, keyboarding, and computer skills preferred.
• Basic skills in Microsoft Office preferred.
• Previous experience preferred in the areas of scheduling.

Responsibilities

• Answers phone with correct salutation. Takes messages when appropriate.
• Documents all messages into electronic EMR.
• Greets each patient warmly and cheerfully.
• Verifies patient information, demographics and insurance coverage is correct.
• If changes are required, changes the information in the EMR.
• Checks in the patient in the EMR.
• Updates and scans updated information and forms into EMR system.
• In the event a patient does not show for scheduled appointment, a “No Show” letter must be generated in the patient chart in the EMR system.
• Scan and attach paperwork received into EMR system and attach and send appropriately.
• Collect faxes and scan into the EMR, if necessary, distribute appropriately.
• Collects patient co-pay and prior balances, posts to account and gives receipt.
• Checks out the patient in the EMR system. Pulls orders from checkout function.
• Schedules testing after obtaining precertification per provider checkout orders.
• Completes and sends medical records request per provider orders.
• Completes referrals through the EMR following correct protocol.
• Runs and reconciles receipts following established protocol.
• Verifies insurance.
• Complete the deposit slip and appropriate end of day reports to balance upfront collections.
• Performs other job duties as assigned.

Skills

EMR proficiency

Telephone etiquette

Customer service

Scheduling

Medical terminology

Keyboarding

Microsoft Office

Insurance verification

Education

High school diploma or equivalent

Medical terminology training

Keyboarding and basic computer skills

Experience in medical scheduling

Tools

EMR system

Microsoft Office

Job description

Lake Charles Memorial Hospital in Louisiana is seeking a Patient Access Representative to register and schedule patients, verify demographics and insurance, and perform related EMR duties. You will greet patients, collect co-pays, and ensure accurate documentation.

The role supports front desk operations across clinics, with emphasis on a courteous patient experience, precise data entry, and adherence to departmental policies under supervision of the Practice Manager.