Patient Access Navigator & Scheduling Coordinator

Lake Charles Memorial Hospital; Lake Charles (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Lake Charles Memorial Health System is seeking a patient access representative to greet patients, verify demographics and insurance, and enter information in the EMR accurately.

You will check patients in and out, collect co-pays, scan documents, schedule testing, and process referrals, while delivering friendly service and timely communication.

This role requires a high school diploma and familiarity with medical terminology, keyboarding, and basic Microsoft Office; EMR experience preferred.

Qualifications

• High school diploma or equivalent required.
• Knowledge and training in medical terminology, keyboarding, and computer skills preferred.
• Basic skills in Microsoft Office preferred.
• Previous experience preferred in the areas of scheduling.
• Broad range of administrative and technical skills in the context of the healthcare environment.
• Impacts activities in other work areas on a frequent basis and contributes in multiple work areas.
• Demonstrates critical thought process and can work independently.
• Make decisions based on departmental policy.
• Provides feedback to assist with decision making process.
• Works well with others.
• Documents detailed information in patient chart.
• Requires listening skills to maintain cooperative associations.

Responsibilities

• Answers phone with correct salutation. Takes messages when appropriate.
• Documents all messages into electronic EMR.
• Greets each patient warmly and cheerfully.
• Verifies patient information, demographics and insurance coverage is correct. If changes are required, changes the information in the EMR.
• Checks in the patient in the EMR.
• Updates and scans updated information and forms into EMR system.
• In the event a patient does not show for scheduled appointment, a “No Show” letter must be generated in the patient chart in the EMR system.
• Scan and attach paperwork received into EMR system and attach and send appropriately.
• Collect faxes and scan into the EMR, if necessary, distribute appropriately.
• Collects patient co-pay and prior balances, posts to account and gives receipt.
• Checks out the patient in the EMR system. Pulls orders from checkout function.
• Schedules testing after obtaining precertification per provider checkout orders.
• Completes and sends medical records request per provider orders.
• Completes referrals through the EMR following correct protocol.
• Runs and reconciles receipts following established protocol.
• Verifies insurance.
• Complete the deposit slip and appropriate end of day reports to balance upfront collections.
• Performs other job duties as assigned.

Skills

Medical terminology

Keyboarding

Computer skills

Microsoft Office

Scheduling

Education

High school diploma or equivalent

Tools

EMR system

Job description

Lake Charles Memorial Health System is seeking a patient access representative to greet patients, verify demographics and insurance, and enter information in the EMR accurately.

You will check patients in and out, collect co-pays, scan documents, schedule testing, and process referrals, while delivering friendly service and timely communication.

This role requires a high school diploma and familiarity with medical terminology, keyboarding, and basic Microsoft Office; EMR experience preferred.