Front Office Lead — Patient Access & Scheduling

Lake Charles Memorial Health System; Sulphur (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Lake Charles Memorial Health System seeks a Front Office Supervisor to oversee day-to-day front desk operations and perform essential administrative duties across clinics. You will manage referrals, provider schedules, prior authorizations, and EMR documentation, ensuring accurate patient data and efficient processing.

The role requires experience in medical offices, strong computer skills, and the ability to coordinate with staff, physicians, and departments to support high-quality patient care.

Qualifications

• High school diploma or equivalent required.
• Five years of medical office experience preferred.
• Knowledge and training in medical terminology, keyboarding, and computer skills preferred.
• Basic skills in Microsoft Office preferred.
• Previous experience preferred in the areas of scheduling.
• Computer literacy, required.
• Broad range of administrative and technical skills in the context of the healthcare environment.
• Impacts activities in other work areas on a frequent basis and contributes in multiple work areas.
• Make decisions based on departmental policy.
• Demonstrates critical thought process and can work independently.
• Provides feedback to assist with decision making process.
• Works well with others.
• Documents detailed information in patient chart.
• Requires listening skills to maintain cooperative associations.

Responsibilities

• Maintains positive working relationships with staff, physicians, and APPs to achieve patient, staff and provider satisfaction and continuous group performance improvement.
• Supervises front office staff. Is cross-trained in check-in and check-out for all functions.
• Communicates effectively and in a timely and professional manner with all internal and external customers.
• Knowledge of CPT coding and Medical Necessity of testing. Ensures criteria met prior to scheduling testing and/or procedures, including surgery.
• Greets each patient warmly and cheerfully.
• Knowledgeable about insurance processing and able to explain deductibles, co-insurance, co-payments, and how processing occurs.
• Handles incoming referrals.
• Answers phone with correct salutation. Takes messages when appropriate.
• Records all messages into electronic EMR.
• Verifies patient information, demographics and insurance coverage is correct. If changes are required, changes the information into the EMR system.
• Updates and scans updated information and forms into appropriate EMR system.
• Scan and attach all paperwork received into EMR system and attach and send appropriately.
• Schedules all testing after obtaining precertification per physician checkout orders.
• Completes and sends medical records request per physician orders.
• Completes all referrals through the EMR following correct protocol.
• Verification of insurance should be performed when necessary.
• Manages all assigned special projects.
• Supervises satellite offices, as necessary.
• Performs other job duties as assigned.

Skills

Medical office experience

Medical terminology knowledge

Keyboarding

Computer skills

Scheduling experience

Communication skills

Decision making

Independent work

Teamwork

Documentation

Listening skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Lake Charles Memorial Health System seeks a Front Office Supervisor to oversee day-to-day front desk operations and perform essential administrative duties across clinics. You will manage referrals, provider schedules, prior authorizations, and EMR documentation, ensuring accurate patient data and efficient processing.

The role requires experience in medical offices, strong computer skills, and the ability to coordinate with staff, physicians, and departments to support high-quality patient care.