Medical Front Office Leader: Patient Access & Clinic Ops

Lake Charles Memorial Hospital; Sulphur (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Lake Charles Memorial Hospital is seeking a Front Office Supervisor to oversee day-to-day front desk operations and perform essential administrative duties across referrals, scheduling, and patient records in the EMR system.

The role requires strong communication, CPT coding awareness, and experience in medical office environments. The incumbent will supervise staff, coordinate with providers, and ensure accurate insurance processing and precertification workflows.

Qualifications

• High school diploma or equivalent required.
• 5 years of medical office experience preferred.
• Knowledge and training in medical terminology keyboarding and computer skills preferred.
• Basic skills in Microsoft Office preferred.
• Previous experience preferred in the areas of scheduling.
• Computer literacy required.
• Broad range of administrative and technical skills in the context of the healthcare environment.

Responsibilities

• Maintains positive working relationships with staff physicians and APPs to achieve patient staff and provider satisfaction and continuous group performance improvement.
• Supervises front office staff.
• Is cross trained in check in and check out for all functions.
• Communicates effectively and in a timely and professional manner with all internal and external customers.
• Knowledge of CPT coding and Medical Necessity of testing.
• Ensures criteria met prior to scheduling testing and/or procedures including surgery.
• Greets each patient warmly and cheerfully.
• Knowledgeable about insurance processing and able to explain deductibles co insurance co payments and how processing occurs.
• Handles incoming referrals.
• Answers phone with correct salutation.
• Takes messages when appropriate.
• Records all messages into electronic EMR.
• Verifies patient information demographics and insurance coverage is correct.
• If changes are required changes the information into the EMR system.
• Updates and scans updated information and forms into appropriate EMR system.
• Scan and attach all paperwork received into EMR system and attach and send appropriately.
• Schedules all testing after obtaining precertification per physician checkout orders.
• Completes and sends medical records request per physician orders.
• Completes all referrals through the EMR following correct protocol.
• Verification of insurance should be performed when necessary.
• Manages all assigned special projects.
• Supervises satellite offices as necessary.
• Performs other job duties as assigned.

Skills

Customer service

Medical office administration

Staff supervision

CPT coding knowledge

EMR proficiency

Education

High school diploma

5 years medical office experience

Tools

EMR software

Microsoft Office

Scheduling software

Job description

Lake Charles Memorial Hospital is seeking a Front Office Supervisor to oversee day-to-day front desk operations and perform essential administrative duties across referrals, scheduling, and patient records in the EMR system.

The role requires strong communication, CPT coding awareness, and experience in medical office environments. The incumbent will supervise staff, coordinate with providers, and ensure accurate insurance processing and precertification workflows.