Patient Access & Scheduling Specialist

Lake Charles Memorial Health System; Lake Charles (LA); On-site; USD 31,000 - 42,000; Full time

Job summary

Lake Charles Memorial Health System is seeking a patient access representative to register and schedule patients and handle related processing in the EMR system. You will greet patients, verify demographics and insurance information, and collect co-pays and balances.

Responsibilities include checking in and out patients, arranging return visits, processing referrals, and preparing end-of-day reports. The role requires strong communication and computer skills in a healthcare setting.

Qualifications

• High school diploma or equivalent is required.
• Knowledge of medical terminology, keyboarding, and computer skills preferred.
• Basic Microsoft Office skills preferred.
• Previous experience scheduling patients preferred.
• Computer literacy, required.
• Broad range of administrative and technical skills in the context of the healthcare environment.
• Impacts activities in other work areas on a frequent basis and contributes in multiple work areas.
• Demonstrates critical thought process and can work independently.

Responsibilities

• Answers phone with correct salutation. Takes messages when appropriate.
• Documents all messages into electronic EMR.
• Greets each patient warmly and cheerfully.
• Verifies patient information, demographics, and insurance coverage is correct. If changes are required, updates the information in the EMR.
• Checks in the patient in the EMR.
• Updates and scans updated information and forms into EMR system.
• In the event a patient does not show for scheduled appointment, a No Show letter must be generated in the patient chart in the EMR system.
• Scan and attach paperwork received into EMR system and attach and send appropriately.
• Collects patient co‑pay and prior balances, posts to account and gives receipt.
• Checks out the patient in the EMR system. Pulls orders from checkout function.
• Schedules return appointments.
• Schedules testing after obtaining precertification per provider checkout orders.
• Completes and sends medical records request per provider orders.
• Completes referrals through the EMR following correct protocol.
• Runs and reconciles receipts following established protocol.
• Verifies insurance.
• Completes the deposit slip and appropriate end of day reports to balance upfront collections.
• Performs other job duties as assigned.

Skills

EMR systems

Scheduling

Phone etiquette

Medical terminology

Microsoft Office

Education

High school diploma or equivalent

Keyboarding and computer skills

Tools

EMR system

Job description

Lake Charles Memorial Health System is seeking a patient access representative to register and schedule patients and handle related processing in the EMR system. You will greet patients, verify demographics and insurance information, and collect co-pays and balances.

Responsibilities include checking in and out patients, arranging return visits, processing referrals, and preparing end-of-day reports. The role requires strong communication and computer skills in a healthcare setting.