Patient Access & Scheduling Specialist

Lake Charles Memorial Hospital; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Lake Charles Memorial Health System is seeking a Patient Access Representative to register patients, schedule appointments, and handle related processing within the EMR system. The role requires patient-centered communication, accurate data entry, and ability to verify insurance coverage and demographics.

This position emphasizes greeting patients, collecting co-pays, posting payments, and coordinating with the Practice Manager.

Qualifications

• High school diploma or equivalent required.
• Knowledge and training in medical terminology, keyboarding and computer skills preferred.
• Basic skills in Microsoft Office preferred.
• Previous experience preferred in scheduling.
• Computer literacy required.
• Broad range of administrative and technical skills in healthcare.

Responsibilities

• Answers phone with correct salutation.
• Takes messages when appropriate.
• Documents all messages into electronic EMR.
• Greets each patient warmly and cheerfully.
• Verifies patient information demographics and insurance coverage is correct.
• If changes are required, changes the information in the EMR.
• Checks in the patient in the EMR.
• Updates and scans updated information and forms into EMR system.
• No Show letters generated in patient chart in EMR when needed.
• Scan and attach paperwork received into EMR and send appropriately.
• Collects faxes and scan into EMR, distribute appropriately.
• Collects co-pay and prior balances, posts to account and gives receipt.
• Checks out the patient in the EMR system.
• Pulls orders from checkout function.
• Schedules return appointments.
• Schedules testing after obtaining precertification per provider checkout orders.
• Completes and sends medical records requests per provider orders.
• Completes referrals through EMR following protocol.
• Runs and reconciles receipts following established protocol.
• Verifies insurance.
• Completes deposit slips and end of day reports to balance upfront collections.
• Performs other duties as assigned.

Skills

Medical terminology

Keyboarding

Computer literacy

EMR system

Education

High school diploma or equivalent

Tools

EMR system

Microsoft Office

Job description

Lake Charles Memorial Health System is seeking a Patient Access Representative to register patients, schedule appointments, and handle related processing within the EMR system. The role requires patient-centered communication, accurate data entry, and ability to verify insurance coverage and demographics.

This position emphasizes greeting patients, collecting co-pays, posting payments, and coordinating with the Practice Manager.