Front Office Leader - Patient Access & Scheduling

Lake Charles Memorial Hospital; United States; On-site; USD 52,000 - 68,000; Full time

Job summary

Lake Charles Memorial Health System is seeking a Front Office Supervisor to oversee day-to-day operations of the front desk, manage referrals, scheduling, and prior authorizations, and maintain patient data in the EMR. The role supports multiple clinics and requires strong communication and teamwork.

The position emphasizes insurance processing, CPT coding basics, and the ability to supervise front office staff to ensure patient, staff, and provider satisfaction.

Qualifications

• High school diploma or equivalent required.
• Five years of medical office experience preferred.
• Knowledge of medical terminology and basic computer skills preferred.
• Experience with scheduling and referrals is advantageous.
• Proficiency in CPT coding understanding is a plus.

Responsibilities

• Maintains positive working relationships with staff, physicians, and APPs.
• Supervises front office staff.
• Is cross trained in check-in and check-out for all functions.
• Communicates effectively with internal and external customers.
• Knowledge of CPT coding and Medical Necessity of testing.
• Ensures criteria met prior to scheduling testing and/or procedures.
• Greets each patient warmly and cheerfully.
• Knowledgeable about insurance processing and explain deductibles and co-payments.
• Handles incoming referrals and verifies insurance when necessary.
• Records messages and updates demographics in the EMR.
• Schedules testing after obtaining precertification per orders.
• Completes referrals, medical records requests, and related processing.

Skills

Front office supervision

Staff supervision

Communication skills

EMR proficiency

Insurance processing knowledge

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

Lake Charles Memorial Health System is seeking a Front Office Supervisor to oversee day-to-day operations of the front desk, manage referrals, scheduling, and prior authorizations, and maintain patient data in the EMR. The role supports multiple clinics and requires strong communication and teamwork.

The position emphasizes insurance processing, CPT coding basics, and the ability to supervise front office staff to ensure patient, staff, and provider satisfaction.