Patient Access & Scheduling Coordinator

Beth-Israel-Lahey-Health; Hamilton (MA); On-site; USD 28,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health is seeking a dedicated administrative professional in Hamilton, MA, to handle patient registration, scheduling, and billing information with a focus on accuracy and exceptional customer service. This full-time day role requires at least 1 year in a high-volume environment and strong communication skills.

Responsibilities include registering patients, collecting co-pays, updating records, and coordinating scheduling across the department while maintaining a welcoming,

Qualifications

• Minimum 1 year of experience in a high-volume customer service role.
• High attention to detail and accuracy in data entry.

Responsibilities

• Register all new and established outpatients upon arrival, collect co-payments, and update required information.
• Status appointments at check-in and ensure end-of-day status for charges.
• Enter future appointment requests and schedule in proper sequence.
• Provide patient wait-time updates and maintain waiting areas cleanliness and order.
• Answer phones and register patients using AIDET process and professional communication.
• Schedule recall lists and call patients to set up appointments.
• Administer MSPQ survey to Medicare patients in accordance with guidelines.

Skills

Customer service

PC skills

Written communication

Verbal communication

Multi-tasking

Education

High school diploma or equivalent

Job description

Beth Israel Lahey Health is seeking a dedicated administrative professional in Hamilton, MA, to handle patient registration, scheduling, and billing information with a focus on accuracy and exceptional customer service. This full-time day role requires at least 1 year in a high-volume environment and strong communication skills.

Responsibilities include registering patients, collecting co-pays, updating records, and coordinating scheduling across the department while maintaining a welcoming,