Patient Access & Scheduling Coordinator

US-Department-of-Veterans-Affair; Fort Meade (SD); On-site; USD 42,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs in Fort Meade, MD seeks a Medical Support Assistant (MSA) to support patient access, scheduling, and processing of demographics and insurance information.

This role emphasizes customer service and accurate data entry in electronic health records and scheduling systems. GS-3 to GS-5 level candidates provide essential administrative support, handle patient messages, coordinate appointments, and work with clinical staff to facilitate care.

Qualifications

• High school diploma or GED is required.
• One year of creditable experience at the next lower grade (GS-4) or two years of education above high school for GS-5.
• Ability to use basic medical terminology to assist in patient care.
• Ability to operate office automation equipment and scheduling/insurance systems.

Responsibilities

• Knowledge of basic medical terminology to assist in the provision of care to patients.
• Skill in recording patient messages and understanding physician requests for follow-up care.
• Ability to communicate with individuals from varied backgrounds and health care team members.
• Operate and navigate office automation software and scheduling systems to support patient care.
• Schedule medical appointments in a clinical setting.
• Work independently on a wide range of patient support duties.

Skills

Medical terminology

Customer service

Communication

Office software

Scheduling

Education

High school diploma or GED

One year of post-secondary education

Two years of post-secondary education

Tools

Electronic Health Records (EHR) systems

Scheduling software

Office automation tools

Job description

U.S. Department of Veterans Affairs in Fort Meade, MD seeks a Medical Support Assistant (MSA) to support patient access, scheduling, and processing of demographics and insurance information.

This role emphasizes customer service and accurate data entry in electronic health records and scheduling systems. GS-3 to GS-5 level candidates provide essential administrative support, handle patient messages, coordinate appointments, and work with clinical staff to facilitate care.