Patient Scheduling & Care Coordination Assistant

U.S. Department of Veterans Affairs; Olympia (WA); Presencial; USD 49.000 - 63.000; Jornada completa

Descripción de la vacante

Veterans Health Administration at the Olympia VA Clinic is seeking a Medical Support Assistant (MSA) to join the General Medicine Service Line. The MSA will support scheduling, patient access, and data-entry tasks within a team-based primary care model.

The role is GS-5 level with responsibilities including scheduling, updating demographics and insurance data, and coordinating transfers. Telework is not available; standard hours apply.

Formación

• High School diploma or equivalent required; transcripts may be requested.
• Experience with scheduling, eligibility checks, and patient data entry preferred.

Responsabilidades

• Schedule, cancel, and reschedule patient appointments and consults.
• Enter and verify demographics and insurance information.
• Monitor electronic wait lists and prepare for clinic visits.
• Process transfers to VA facilities or private hospitals.
• Perform basic eligibility, co-pays, and preauthorization tasks.

Conocimientos

Scheduling appointments

Data entry

Customer service

Educación

High School diploma or equivalent

Descripción del empleo

Veterans Health Administration at the Olympia VA Clinic is seeking a Medical Support Assistant (MSA) to join the General Medicine Service Line. The MSA will support scheduling, patient access, and data-entry tasks within a team-based primary care model.

The role is GS-5 level with responsibilities including scheduling, updating demographics and insurance data, and coordinating transfers. Telework is not available; standard hours apply.