Medical Support & Patient Access Specialist

U.S. Department of Veterans Affairs; Fort Meade (SD); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Federal pension

Childcare subsidy

Insurance benefits

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to assist in administrative patient care, including check-in, scheduling, and processing demographics and insurance information.

This role emphasizes customer service and accurate data handling in a VA healthcare setting, with on-site clinic support at Fort Meade. Responsibilities include greeting patients, assisting with mobile check-in, updating records, and coordinating with the care team.

Qualifications

• Transcript must be submitted with your application when education is used to meet requirements.
• High school diploma or equivalent or GED is required.
• Foreign education must be evaluated via Certificate of Foreign Equivalency if applicable.

Responsibilities

• Greet and check in patients and assist with mobile check-in if needed.
• Gather medical information when required and refer to the health care team as needed.
• Verify insurance information and update demographics in the system.
• Schedule appointments following VA directives and maintain clinic lists.
• Monitor and manage appointments and transfer to other facilities as needed.
• Maintain administrative records and handle routine reports.

Skills

Customer service

Interpersonal skills

Phone etiquette

Documentation

Education

High school diploma or equivalent

Education verification transcript

Tools

ICB system

Scheduling software

Electronic records

Job description

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to assist in administrative patient care, including check-in, scheduling, and processing demographics and insurance information.

This role emphasizes customer service and accurate data handling in a VA healthcare setting, with on-site clinic support at Fort Meade. Responsibilities include greeting patients, assisting with mobile check-in, updating records, and coordinating with the care team.