Medical Support Assistant: Scheduling & Care Support

U.S. Department of Veterans Affairs; Muskogee (OK); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

The U.S. Department of Veterans Affairs in Oklahoma is seeking a Medical Support Assistant (MSA) to handle front-desk duties, intake and scheduling. You will use electronic health records to input patient data, verify insurance, and coordinate with clinicians to arrange appointments and procedures.

This entry-level role emphasizes accuracy, confidentiality, and patient-centered service. Responsibilities include greeting patients, managing appointment queues, and supporting workflow across

Formación

• Knowledge of medical terminology to assist in patient care.
• Ability to schedule appointments and manage clinic calendars.
• Strong customer service and effective communication with patients.

Responsabilidades

• Greet patients and guide them to appropriate clinic areas.
• Schedule, reschedule and cancel patient appointments according to guidelines.
• Verify patient demographics and insurance information at check-in.
• Process admissions, referrals and clinic encounters in EMR systems.
• Coordinate with clinical staff to support patient care continuity.
• Provide information and assistance to patients and families as needed.

Conocimientos

Medical terminology

Scheduling appointments

Customer service

Interpersonal communication

Educación

High school diploma or GED

Descripción del empleo

The U.S. Department of Veterans Affairs in Oklahoma is seeking a Medical Support Assistant (MSA) to handle front-desk duties, intake and scheduling. You will use electronic health records to input patient data, verify insurance, and coordinate with clinicians to arrange appointments and procedures.

This entry-level role emphasizes accuracy, confidentiality, and patient-centered service. Responsibilities include greeting patients, managing appointment queues, and supporting workflow across