Patient Care & Scheduling Support Specialist

Talentify; Coatesville (Chester County); On-site; USD 38,000 - 47,000; Full time

Job summary

The Coatesville VA Medical Center seeks a Medical Support Assistant (MSA) to support physicians, nurses, and care teams by handling common clerical tasks and patient information.

Responsibilities include answering phones, greeting patients, scheduling appointments, verifying demographics and insurance, and coordinating transfers and referrals according to VHA guidelines. Strong communication and accuracy are essential to ensure smooth patient flow and timely care.

Responsibilities

• Answer phones and greet patients while maintaining professional conduct.
• Relay messages to appropriate staff and coordinate patient communication.
• Schedule appointments and verify provider orders following scheduling guidelines.
• Enter no-show information and monitor appointment requests from multiple sources.
• Participate in huddles to determine daily clinic needs and priorities.
• Verify and update patient demographics and insurance information at check-in.
• Coordinate transfers to other VA facilities or private hospitals when needed.

Job description

The Coatesville VA Medical Center seeks a Medical Support Assistant (MSA) to support physicians, nurses, and care teams by handling common clerical tasks and patient information.

Responsibilities include answering phones, greeting patients, scheduling appointments, verifying demographics and insurance, and coordinating transfers and referrals according to VHA guidelines. Strong communication and accuracy are essential to ensure smooth patient flow and timely care.