Veterans Health Appointment Scheduler

U.S. Department of Veterans Affairs; Gary (IN); Remote; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Federal health benefits

Job summary

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (MSA) to support VISN 23 VA Health Connect, coordinating scheduling and referrals while interacting with Veterans and clinical staff. This remote role emphasizes accuracy in patient data and timely appointment management.

The position requires adherence to national scheduling guidelines, knowledge of medical terminology, and strong customer service skills to ensure efficient Veteran care across clinics and services.

Qualifications

• Experience with patient scheduling and appointment coordination.
• Ability to navigate office automation and scheduling software.
• Knowledge of basic medical terminology.

Responsibilities

• Schedule, cancel, and reschedule patient appointments.
• Enter no-show information and update demographics.
• Assist with patient communication and follow-up.
• Process medication refill requests and review EHR.

Skills

MSA Practices

Customer service

Office software

Education

High school diploma or GED

Tools

Scheduling systems

Electronic health records

Phone systems

Job description

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (MSA) to support VISN 23 VA Health Connect, coordinating scheduling and referrals while interacting with Veterans and clinical staff. This remote role emphasizes accuracy in patient data and timely appointment management.

The position requires adherence to national scheduling guidelines, knowledge of medical terminology, and strong customer service skills to ensure efficient Veteran care across clinics and services.