Patient Access & Scheduling Coordinator

Cleveland Clinic; Florida; On-site; USD 21,000 - 30,000; Full time

Job summary

The Cleveland Clinic Stuart Family Health Center is seeking an Office Coordinator Clerical to support patient access and front desk operations. You will provide exceptional customer service to patients and visitors, manage scheduling, registrations, and routine administrative tasks to keep the practice running smoothly.

You will assist with calendar management, referrals, and authorizations, coordinate with physicians and nurses, and help ensure a positive patient experience from check-in to

Qualifications

• High School Diploma or GED is required.
• Two years of clerical, customer service or related experience.
• Knowledge of medical terminology.
• Basic math skills (addition, subtraction, multiplication, division and percentages).
• Strong computer skills and working knowledge of Microsoft applications.
• Typing competency with accurate spelling and proofreading.
• Excellent customer service, interpersonal and written communication skills.
• Preferred: medical office or insurance experience.

Responsibilities

• Act as the gateway for patient access directly through the physician's office and handle daily operations of the practice.
• Support patient registration and checkout processes across specialties to aid operating needs.
• Provide excellent customer service to patients and visitors.
• Answer the phone, triage calls, schedule appointments, diagnostic testing and procedures, obtain referrals/authorizations, and maintain physician calendar.
• Assist with calendar, meeting and travel arrangements and ensure forms are completed.
• Ensure patients are rescheduled relating to physician out days in a timely manner.
• Retrieve lab and radiology reports as needed (via Net Access) and dictated reports (via Total eMed).
• Verify and update patient demographics and insurance information.
• Identify whether patients need referrals/authorizations and obtain them when necessary.
• Enter reasons for visits and ensure surgery packets are delivered on time.

Skills

Clerical experience

Customer service

Medical terminology

MS Office

Typing

Communication skills

Education

High School Diploma or GED

Tools

Net Access

Total eMed

Microsoft Office

Job description

The Cleveland Clinic Stuart Family Health Center is seeking an Office Coordinator Clerical to support patient access and front desk operations. You will provide exceptional customer service to patients and visitors, manage scheduling, registrations, and routine administrative tasks to keep the practice running smoothly.

You will assist with calendar management, referrals, and authorizations, coordinate with physicians and nurses, and help ensure a positive patient experience from check-in to