Patient Access Specialist — Front Desk & Scheduling

University Hospitals; Cleveland (OH); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

University Hospitals in Cleveland seeks a Patient Access Representative to be the front-line contact for patients and families, ensuring accurate demographic, insurance and payment information while coordinating with the care team to streamline patient processing.

This role supports scheduling, MyChart enrollment, revenue cycle activities, and PHI security, contributing to patient satisfaction and timely appointments across the department.

Qualifications

• Strong interpersonal skills and empathy in patient interactions.
• Attention to detail to verify demographics, insurance, and payments.
• Commitment to protecting patient PHI and following privacy policies.

Responsabilités

• Check patients in/out and schedule appointments.
• Answer patient calls and address inquiries.
• Assist with MyChart enrollment and usage.
• Enter and validate demographic, insurance, and financial data.
• Coordinate with care team and communicate important details.
• Process patient payments for copays and balances.
• Scan documents into EPIC accurately.
• Support cross-training and department workflows.

Connaissances

Customer service

Communication

Phone etiquette

EPIC experience

Outils

EPIC

Description du poste

University Hospitals in Cleveland seeks a Patient Access Representative to be the front-line contact for patients and families, ensuring accurate demographic, insurance and payment information while coordinating with the care team to streamline patient processing.

This role supports scheduling, MyChart enrollment, revenue cycle activities, and PHI security, contributing to patient satisfaction and timely appointments across the department.