Patient Access & Scheduling Coordinator

Neighborhood Healthcare; Escondido (CA); On-site; USD 32,000 - 44,000; Full time

Job summary

Neighborhood Healthcare is seeking a Patient Services Representative to provide front office support for efficient patient access and scheduling. You will be the first contact for patients and collaborate with providers, medical assistants, and leadership to ensure smooth clinic operations.

The role emphasizes accurate registration, appointment management, and excellent patient experience in a fast-paced healthcare setting. Strong communication and teamwork are essential.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service experience; healthcare experience preferred.
• Experience with electronic medical records and multi-line phone systems preferred.
• Bilingual ability may be required depending on site.

Responsibilities

• Serves as the first point of contact for patients, visitors, and incoming calls.
• Greets and assists patients in a courteous and professional manner.
• Schedules, reschedules, and confirms patient appointments in the electronic scheduling system.
• Conducts appointment reminder calls and communicates visit preparation instructions when needed.
• Provides clear information regarding clinic processes, appointments, and services.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Education

High school diploma/GED

1 year customer service experience

Healthcare setting experience

Bilingual preferred

Tools

Electronic Medical Records

Phone system

Scheduling software

Job description

Neighborhood Healthcare is seeking a Patient Services Representative to provide front office support for efficient patient access and scheduling. You will be the first contact for patients and collaborate with providers, medical assistants, and leadership to ensure smooth clinic operations.

The role emphasizes accurate registration, appointment management, and excellent patient experience in a fast-paced healthcare setting. Strong communication and teamwork are essential.