Clinical Admin Coordinator: Patient Care & Scheduling

Cleveland Clinic; Cleveland (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Cleveland Clinic on the Main Campus seeks a full-time caregiver to support patient-facing and administrative activities. You will handle referrals, manage records, and coordinate scheduling and communications across departments.

The role requires strong Microsoft Office skills, EMR experience, and EPIC training within the first year. The position includes standard hospital day hours and duties as assigned.

Qualifications

• High School Diploma or GED.
• 3 years of administrative assistant experience in a professional setting.
• Associate or Bachelor’s Degree may substitute two years of experience.
• Experience with Electronic Medical Records (EMR).
• Must complete EPIC training during first year.
• Experience using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience may be assessed with an online Skills Assessment.

Responsibilities

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for referrals and patient/family inquiries, triage appropriately.
• Manage external medical records, including calls and entering images into the EPIC system.
• Convey patient matters to medical professionals and initiate orders/labs.
• Manage physician clinic schedules, slot management, and scheduling accuracy.
• Collect and forward insurance information to Patient Financial Advisors, follow up as needed.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.
• Other duties as assigned.

Skills

High School Diploma

Administrative experience

EMR experience

EPIC training

MS Office proficiency

Education

Associate or Bachelor’s Degree may substitute two years of experience

Tools

EPIC EMR

Job description

Cleveland Clinic on the Main Campus seeks a full-time caregiver to support patient-facing and administrative activities. You will handle referrals, manage records, and coordinate scheduling and communications across departments.

The role requires strong Microsoft Office skills, EMR experience, and EPIC training within the first year. The position includes standard hospital day hours and duties as assigned.