Medical Office Coordinator - Patient Services

Cleveland Clinic; Vero Beach (FL); Presencial; USD 25 000 - 30 000; Tempo integral

Resumo da oferta

Cleveland Clinic Indian River Hospital is seeking an Office Coordinator Clerical to support scheduling, triage calls and physician referrals, improving patient service in a fast-paced office setting.

The role focuses on coordinating appointments, processing referrals/authorizations, and maintaining accurate demographics and records to ensure smooth clinic operations and timely care for patients across the Urology department and the broader Cleveland Clinic system.

Qualificações

• High School Diploma or GED.
• Two years of clerical, customer service or other relevant experience.
• Knowledge of medical terminology gained through experience or formal coursework.
• Basic math skills, such as addition, subtraction, multiplication, division and percentages.
• Strong computer skills and working knowledge of Microsoft applications and email software.
• Typing competency with the ability to format, spell, punctuate, edit and proofread.

Responsabilidades

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referrals/authorizations, maintain physician calendar and other administrative duties.
• Support clinic operations by direct involvement with the physician(s) and nurse(s).
• Facilitate patient access through direct scheduling or by liaising between patient and medical departments.
• Resolve patient issues professionally and in a timely manner.
• Take and relay messages clearly in accordance with policy; assist with calendars, meetings and travel arrangements.
• Ensure rescheduling relating to physician out days is done promptly.
• Retrieve lab and radiology reports when needed and enter reasons for visits into the system.
• Verify and update patient demographics and insurance information; obtain referrals/authorizations when necessary.
• Input referral reasons and ensure add-ons are communicated and authorized; complete surgery packets.
• Maintain complete and up-to-date documentation and files.

Conhecimentos

Customer service

Typing

MS Office

Medical terminology

Communication

Data entry

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Cleveland Clinic Indian River Hospital is seeking an Office Coordinator Clerical to support scheduling, triage calls and physician referrals, improving patient service in a fast-paced office setting.

The role focuses on coordinating appointments, processing referrals/authorizations, and maintaining accurate demographics and records to ensure smooth clinic operations and timely care for patients across the Urology department and the broader Cleveland Clinic system.