Patient Experience & Scheduling Specialist

Cleveland Clinic; Lakewood (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Lakewood Family Health Center is seeking a Patient Service Specialist to welcome patients and manage check-in, co-pays, and visit preparation. You will support scheduling, MyChart enrollment, and coordination with physicians to ensure a smooth checkout.

The role emphasizes customer service excellence in a fast-paced clinical setting with opportunities for growth within Cleveland Clinic.

Qualifications

• High School Diploma or GED with 2 years in patient registration, scheduling, insurance processing or customer service.
• Associate's Degree with 1 year of experience or Bachelor’s Degree in any field.
• Working knowledge of PC window applications.

Responsibilities

• Greet and check in patients and visitors.
• Collect co-pays and complete visit preparations.
• Assist with scheduling, pre-registration, and MyChart enrollment.

Skills

Customer service

Communication

Scheduling

Computer literacy

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

Epic

MyChart

Job description

Cleveland Clinic Lakewood Family Health Center is seeking a Patient Service Specialist to welcome patients and manage check-in, co-pays, and visit preparation. You will support scheduling, MyChart enrollment, and coordination with physicians to ensure a smooth checkout.

The role emphasizes customer service excellence in a fast-paced clinical setting with opportunities for growth within Cleveland Clinic.