Office Coordinator Clerical

Cleveland Clinic; Florida; On-site; USD 21,000 - 30,000; Full time

Job summary

The Cleveland Clinic Stuart Family Health Center is seeking an Office Coordinator Clerical to support patient access and front desk operations. You will provide exceptional customer service to patients and visitors, manage scheduling, registrations, and routine administrative tasks to keep the practice running smoothly.

You will assist with calendar management, referrals, and authorizations, coordinate with physicians and nurses, and help ensure a positive patient experience from check-in to

Qualifications

• High School Diploma or GED is required.
• Two years of clerical, customer service or related experience.
• Knowledge of medical terminology.
• Basic math skills (addition, subtraction, multiplication, division and percentages).
• Strong computer skills and working knowledge of Microsoft applications.
• Typing competency with accurate spelling and proofreading.
• Excellent customer service, interpersonal and written communication skills.
• Preferred: medical office or insurance experience.

Responsibilities

• Act as the gateway for patient access directly through the physician's office and handle daily operations of the practice.
• Support patient registration and checkout processes across specialties to aid operating needs.
• Provide excellent customer service to patients and visitors.
• Answer the phone, triage calls, schedule appointments, diagnostic testing and procedures, obtain referrals/authorizations, and maintain physician calendar.
• Assist with calendar, meeting and travel arrangements and ensure forms are completed.
• Ensure patients are rescheduled relating to physician out days in a timely manner.
• Retrieve lab and radiology reports as needed (via Net Access) and dictated reports (via Total eMed).
• Verify and update patient demographics and insurance information.
• Identify whether patients need referrals/authorizations and obtain them when necessary.
• Enter reasons for visits and ensure surgery packets are delivered on time.

Skills

Clerical experience

Customer service

Medical terminology

MS Office

Typing

Communication skills

Education

High School Diploma or GED

Tools

Net Access

Total eMed

Microsoft Office

Job description

Join the Cleveland Clinic team at Stuart Family Health Center, where you will work alongside passionate caregivers and provide patient-first healthcare. Stuart Family Health Center is comprised of 90 exam rooms, six procedure rooms and more than 50 offices. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Exceptional care is a team effort — both at the bedside and in the office. Even if you have never considered healthcare as the next step, you will find there are many paths to creating a career centered on what matters most to you. By joining the team as an Office Coordinator Clerical, you will support the operation of the department by providing excellent customer service to patients and visitors and performing various administrative duties. You will act as the "gateway" for patient access directly through the physician's office and handle the daily operations of the practice. You will be cross trained to support patient registration and checkout processes across specialties to support operating needs. It will be your goal to ensure a smooth appointment experience from checking in to checking out. There are opportunities to grow and evolve within your role — and even explore new career areas beyond it.

A caregiver in this position works varying shifts, Monday-Friday and rotating weekends and holidays, between 7:00AM – 5:00PM. The office is open until 7:00PM on Tuesdays, requiring some flexibility.

A caregiver who excels in this role will:

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and / or surgical procedures, obtain referral / authorizations, maintain physician calendar and other administrative duties.
• Support clinic operations by direct involvement with the physician(s) and nurse(s).
• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patients and / or other medical departments.
• Work through and solve patient issues professionally and in a timely manner.
• Take and relay phone messages for the respective area in a clear and concise manner in accordance with CCF policy.
• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
• Ensure all patients are rescheduled relating to physician out days in a timely manner.
• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
• Verify and update patient demographics and insurance information.
• Identify whether patients need a referral and / or authorization and obtain referral and / or authorization when necessary.
• Obtain proper information such as PCP, referring physician, CPT / DX codes prior to entering request into referral module.
• Input reasons for all visits on all appointments.
• Ensure surgery packets are completed correctly and delivered in at timely manner to OPS and Access Plus.
• Work in conjunction with nurse to reconcile day sheet with charge tickets.
• Maintain complete and up-to-date documentation and files, including product and service quotes.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Two years of clerical, customer service or other relevant experience
• Knowledge of medical terminology gained through experience or formal course work
• Basic math skills, such as addition, subtraction, multiplication, division and percentages
• Strong computer skills and working knowledge of Microsoft applications
• Typing competency with the ability to format, spell, punctuate, edit and proofread
• Excellent customer service, interpersonal, and oral and written communication skills

Preferred qualifications for the ideal future caregiver include:

• Medical office or insurance experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 10 pounds

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.