Clinic Operations Coordinator - Patient Access & Scheduling

Cleveland Clinic; Fort Lauderdale (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Cleveland Clinic Weston Hospital in Florida is seeking an Office Coordinator Clerical (OCC) for the Float Pool to support clinic operations across multiple units and locations. You will handle front-line administrative duties including phone triage, scheduling, referrals, and calendar management to ensure a positive patient experience.

The role requires strong clerical skills, medical terminology knowledge, and the ability to collaborate with physicians, nurses and staff.

Qualifications

• High School Diploma or GED.
• Two years of clerical, customer service or other relevant experience.
• Knowledge of medical terminology gained through experience or formal course work.
• Basic math skills and strong computer skills including Microsoft applications.
• Typing competency with accuracy in formatting, spelling and proofreading.

Responsibilities

• Answer the phone, triage calls, schedule appointments and diagnostic testing or procedures, obtain referrals and authorizations, and maintain physician calendars.
• Support clinic operations through direct involvement with physicians and nurses.
• Arrange patient access to Cleveland Clinic Florida by scheduling or acting as liaison with other departments.
• Resolve patient issues in a professional, timely manner.
• Take and relay messages clearly per policy, and manage calendar and travel arrangements as requested.
• Ensure patients are rescheduled for physician out days promptly.
• Access lab/radiology reports via Net Access and dictated reports via Total eMed.
• Verify patient demographics and insurance information.
• Determine need for referrals/authorization and obtain as required.
• Collect necessary information such as PCP, referring physician, CPT/DX codes before requests.
• Document reasons for all visits and ensure timely entry into systems.
• Prepare surgery packets and deliver to OPS and Access Plus.
• Maintain complete, up-to-date patient documentation and files.

Skills

Clerical experience

Customer service

Medical terminology

Microsoft Office

Typing

Education

High School Diploma or GED

Tools

Total eMed

Net Access

CPT/DX codes

Job description

Cleveland Clinic Weston Hospital in Florida is seeking an Office Coordinator Clerical (OCC) for the Float Pool to support clinic operations across multiple units and locations. You will handle front-line administrative duties including phone triage, scheduling, referrals, and calendar management to ensure a positive patient experience.

The role requires strong clerical skills, medical terminology knowledge, and the ability to collaborate with physicians, nurses and staff.