Patient Access & Scheduling Coordinator

UMass Memorial Health; Fitchburg (MA); On-site; USD 55,732,000 - 83,612,000; Full time

Benefits offered by this job

Signing bonus available

Job summary

UMass Memorial Health in Fitchburg is seeking an administrative coordinator to support ambulatory and outpatient services. You will greet patients, verify demographics and insurance, collect co-pays when required, and relay messages to clinicians to ensure timely care.

The role emphasizes scheduling, coordinating tests and procedures, and directing calls. The position requires a high school diploma and at least one year of related experience, with an associate degree preferred.

Qualifications

• High School Diploma required.
• Minimum one year related experience; waiver with associate or bachelor’s degree.
• Ability to use specialized applications software and computer systems.
• Must work well under stress with professional behavior and strong communication.
• Preferred knowledge of medical terminology and business office procedures.

Responsibilities

• Greets visitors/patients for scheduled and urgent appointments.
• Verifies patient demographics and insurance information.
• May collect co-payments from patients.
• Obtains signatures of consent for treatment and billing.
• Assesses patients’ needs, including financial counseling and interpreter services, and refers as needed.
• Receives and directs phone calls.
• Connects calls to providers or takes messages as directed.
• Schedules urgent care and other appointments as needed.
• Schedules patients for treatment by multiple providers and tests.
• Prioritizes appointments to optimize patient care and resource use.

Skills

Experience

Software systems

Multitasking

Communication skills

Education

High School Diploma

Associate degree

Job description

UMass Memorial Health in Fitchburg is seeking an administrative coordinator to support ambulatory and outpatient services. You will greet patients, verify demographics and insurance, collect co-pays when required, and relay messages to clinicians to ensure timely care.

The role emphasizes scheduling, coordinating tests and procedures, and directing calls. The position requires a high school diploma and at least one year of related experience, with an associate degree preferred.