Patient Access & Care Coordinator

Hahhh; Fitchburg (MA); On-site; USD 26,794 - 40,198; Full time

Benefits offered by this job

Signing bonus possible

Job summary

UMass Memorial Health in Fitchburg, MA, is seeking an on-site Department Assistant II to perform a range of administrative duties for ambulatory care. The role includes greeting patients, verifying demographics, collecting co-pays, obtaining signatures, and coordinating with clinicians and providers.

The ideal candidate has at least one year of related experience or higher education, strong software skills, and excellent communication.

Qualifications

• Minimum one year of related experience; waiver if candidate has associate or bachelor’s degree.
• Ability to use specialized applications software and computer systems.
• Necessitates individuals who are multifunctional and able to work under stressful situations.
• Exemplifies professional behavior and excellent communication and human relations skills.
• Knowledge of business office procedures and medical terminology/procedures (preferred).

Responsibilities

• Greets visitors and patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• Collects co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assesses patients’ needs including financial counseling, interpreter services, social services and refers to appropriate person or area.
• Receives and directs phone calls; connects calls to providers or takes messages as directed.
• Schedules urgent care appointments as needed and directed by clinicians.
• Schedules patients for treatment by multiple providers and treatment areas and arranges tests per guidelines.
• Prioritizes appointments to optimize patient care and efficient utilization of clinical staff.

Skills

Software proficiency

Communication skills

Customer service

Stress management

Education

High School Diploma

Associate degree or higher

Job description

UMass Memorial Health in Fitchburg, MA, is seeking an on-site Department Assistant II to perform a range of administrative duties for ambulatory care. The role includes greeting patients, verifying demographics, collecting co-pays, obtaining signatures, and coordinating with clinicians and providers.

The ideal candidate has at least one year of related experience or higher education, strong software skills, and excellent communication.