Patient Access & Scheduling Concierge

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Mokena (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Tuition Reimbursement

401(k) match

Volunteer time off

Healthcare benefits

Life and disability insurance

Parental leave

Job summary

Duly Health and Care in Mokena, IL is hiring a Patient Access Conversion Specialist. This full-time, onsite role supports patients by handling heavy call volumes, checking in and scheduling, and ensuring accurate documentation in EPIC.

The compensation includes an hourly base pay range of $16.30–$24.50, with potential shift differentials and other incentives. A high school diploma or GED and at least three years of patient-facing experience are required.

Qualifications

• High school diploma or GED required.
• Three years of patient-facing experience required.
• Strong customer service and satisfaction focus.
• Demonstrates integrity and ethical conduct.

Responsibilities

• Answers heavy call volumes to fulfill patient needs by phone.
• Check-in and greet patients and schedule appointments.
• Verify patient information and document in EPIC.
• Review schedules and ensure open slots are filled the same day.
• Prepare charts and review appointment reports.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Tools

EPIC

Job description

Duly Health and Care in Mokena, IL is hiring a Patient Access Conversion Specialist. This full-time, onsite role supports patients by handling heavy call volumes, checking in and scheduling, and ensuring accurate documentation in EPIC.

The compensation includes an hourly base pay range of $16.30–$24.50, with potential shift differentials and other incentives. A high school diploma or GED and at least three years of patient-facing experience are required.