Patient Access Conversion Specialist

Dulyhealthandcare; Mokena (IL); On-site; USD 22,454 - 33,751; Full time

Job summary

Duly Health and Care in Mokena is seeking a Patient Access Conversion Specialist to support patient needs by phone, greet and check-in patients, and schedule appointments. This onsite role emphasizes a positive patient experience and efficient scheduling in a physician-led care network.

The position requires a high school diploma or GED and 3+ years of patient-facing work, with a strong focus on customer service, integrity, and protocol adherence. On-site work with standard business hours.

Qualifications

• High school diploma or GED.
• Three years of patient/client-facing experience.
• Customer focus and strong integrity.
• Ability to follow department protocols and external regulations.

Responsibilities

• Answers heavy call volumes to fulfill patient needs over the phone.
• Check-in/Greeting Patients/ Patient Scheduling.
• Welcomes patients and visitors to create a positive experience.
• Check in and schedules appointments, following scheduling protocol.
• Verifies patient information and documents in the EHR (EPIC).
• Performs other duties as assigned.
• Reviews schedules and pre-screens patients per protocol.
• Monitors schedules daily so all open slots are filled the same day.
• Monitors scheduling reports daily.
• Exam preparation and chart prep from reports.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Job description

## Patient Access Conversion SpecialistApplylocations: Mokena, Illinoistime type: Full timeposted on: Posted Todayjob requisition id: JR118087At **Duly Health and Care**, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. **Benefits:** • Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. • Access to a mental health benefit at no cost. • Employer provided life and disability insurance. • $5,250 Tuition Reimbursement per year. • Immediate 401(k) match. • 40 hours paid volunteer time off. • A culture committed to community engagement and social impact. • Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.**Job Summary**Patient Access Conversion Specialist –Full-Time | 40 Hours/Week Monday–FridayOnsite at Local medical Office- Mokena**Responsibilities:*** Answers heavy call volumes to fulfill patient needs over the phone* Check-in/Greeting Patients/ Patient Scheduling* Acknowledges and welcomes patients and visitors.* Sets the tone for a positive experience* Check in and schedules appointments, following sleep scheduling protocol* Verifies patient information, while documenting in their Electronic Health Record (EPIC)* Performs all other duties/responsibilities as assigned* Reviewing schedule* Pre-screen patients based on departmental protocol* Monitor schedules daily, ensuring that all open slots are filled on the same day.* Daily monitoring of patient scheduling reports* Exam Preparation* Review the Daily Appointment Report and prepare charts as appropriate.**Qualifications:*** High school diploma or GED* Three years of patient/client-facing experience* Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.* Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.* Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.If you are committed to putting our patients first and helping shape the future of care, you belong at Duly. The compensation for this role includes a base pay range of **$16.30 - $24.50**, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.