Behavioral Health Practice Support II - Patient Scheduling

UnitedHealth Group; Quincy (MA); On-site; Confidential; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental & Vision

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group in Quincy, MA is seeking a Practice Support Assistant II to join the Behavioral Health team. You will manage complex scheduling, perform data collection, and support patient-outcome improvement while delivering exceptional customer service in a fast-paced medical setting.

The role includes on-site training and collaboration with supervisors, handling forms, authorizations, and referrals. Strong MS Office skills and healthcare familiarity are preferred for this full-time

Qualifications

• High School Diploma/GED
• 1+ years of customer service experience in a healthcare setting
• Intermediate proficiency in Microsoft Office

Responsibilities

• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
• Ensure accurate data collection and reporting; handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects

Skills

Customer service

Microsoft Office proficiency

Education

High School Diploma/GED

Tools

EPIC

Job description

UnitedHealth Group in Quincy, MA is seeking a Practice Support Assistant II to join the Behavioral Health team. You will manage complex scheduling, perform data collection, and support patient-outcome improvement while delivering exceptional customer service in a fast-paced medical setting.

The role includes on-site training and collaboration with supervisors, handling forms, authorizations, and referrals. Strong MS Office skills and healthcare familiarity are preferred for this full-time