Patient Access Scheduler — Part-Time Day Shift

UMass Memorial Medical Group; Worcester (MA); Hybrid; USD 29.000 - 40.000; Vollzeit

Benefits dieser Stelle

Signing bonus potential

Union: SHARE

Zusammenfassung

UMass Memorial Medical Group is seeking a Patient Access Scheduling Agent to serve as the front door for patients needing care. The role involves handling scheduling across multiple providers and clinics, collecting demographics and insurance information, and coordinating records as needed.

The position emphasizes strong communication, English proficiency, and interpersonal skills, with preferred experience in scheduling and healthcare settings.

Qualifikationen

• High school diploma required.
• Associate's degree preferred.
• English speaking, reading and writing skills required.
• Bilingual skills preferred.

Aufgaben

• Handle incoming calls to schedule patient appointments across multiple clinics.
• Make outbound calls to schedule appointments with specialists.
• Collect patient demographics, insurance information and account guarantor; process updates.
• Secure medical records as needed to support care.
• Schedule in-office procedures and coordinate room availability.
• Prioritize visits to optimize physician time and resources.
• Maintain compliance with departmental policies and safety requirements.

Kenntnisse

English proficiency

Communication skills

Interpersonal skills

Ausbildung

High school diploma

Associate's degree in business/healthcare

Jobbeschreibung

UMass Memorial Medical Group is seeking a Patient Access Scheduling Agent to serve as the front door for patients needing care. The role involves handling scheduling across multiple providers and clinics, collecting demographics and insurance information, and coordinating records as needed.

The position emphasizes strong communication, English proficiency, and interpersonal skills, with preferred experience in scheduling and healthcare settings.