Patient Access Scheduler

HAHHH; Worcester (MA); Hybrid; USD 44,000 - 61,000; Full time

Job summary

UMass Memorial Health is seeking a Patient Access Scheduler to handle incoming calls, coordinate appointments across multiple clinics, and gather essential patient and insurance information. The role requires strong communication and organizational skills, with a focus on patient experience and accuracy.

Responsibilities include outbound scheduling, processing insurance updates, and coordinating in-office procedures.

Qualifications

• Strong interpersonal and communication skills.
• English speaking, reading and writing skills.
• Bilingual abilities may be required or preferred.

Responsibilities

• Handles incoming phone calls from patients, families and providers to schedule appointments.
• Makes outbound calls to schedule appointments with specialists across multiple clinics.
• Secure information for billing and insurance details during scheduling.
• Collects patient liabilities prior to or on the date of service as appropriate.
• Schedules in-office procedures and coordinates room availability.

Skills

Interpersonal skills

Clear communication

Bilingual (English/Spanish etc)

Education

High school diploma

Associate’s degree in business or healthcare-related field

Job description

UMass Memorial Health is seeking a Patient Access Scheduler to handle incoming calls, coordinate appointments across multiple clinics, and gather essential patient and insurance information. The role requires strong communication and organizational skills, with a focus on patient experience and accuracy.

Responsibilities include outbound scheduling, processing insurance updates, and coordinating in-office procedures.