Patient Access Representative | UF Health Corp. | PRN | Variable

UF Health; The Villages (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

UF Health in The Villages, FL, is seeking a friendly front desk associate to greet patients, verify insurance, and process payments in person and over the phone. You will manage patient check-in/out and maintain accurate records.

The role requires excellent communication, knowledge of medical terminology, and data entry accuracy as you coordinate with care teams and insurance providers, ensuring a smooth patient experience from arrival to departure.

Qualifications

• High School diploma or equivalent.
• Working knowledge of medical and insurance terminology.
• Customer service experience preferred.
• Strong communication and customer service skills.
• Input extensive data.

Responsibilities

• Check patients in and out when they arrive/leave appointments.
• Answering phone lines to address patient inquiries.
• Documenting insurance information, personal information, payment methods and other important patient informations.
• Keeping patient files updated.
• Communicating important information and details to other medical care staff.
• Contacting insurance companies regarding coverage, pre-approvals, billing and other issues.
• Processing payments from patients.
• Managing various types of paperwork, ensuring appropriate signatures are acquired.
• Performing other clerical duties.

Skills

Customer Service

Communication

Insurance Terminology

Education

High School Diploma

Job description

Overview

As a 'first impression' to our customers, greet amd assist patients and provide excellent service in person and on the phone. Manages patient inquiries and confirming insurance coverages and payment processing from patients, communication clearly to patients and medical staff. Maintaining accurate patient records, inputing data accurately.

Responsibilities

• Checking patients in and out when they arrive/leave appointments
• Answering phone lines to address patient inquiries
• Documenting insurance information, personal information, payment methods and other important patient informations
• Keeping patient files updated
• Communicating important information and details to other medical care staff
• Contacting insurance companies regarding coverage, pre-approvals, billing and other issues
• Processing payments from patients
• Managing various types of paperwork, ensuring appropriate signatures are acquired
• Performing other clerical duties

Qualifications

• High School diploma or equivalent
• Working knowledge of medical and insurance terminology
• Customer service expereince preferred
• Strong communication and customer service skills
• Input extensive data