CSR Patient Access Center | UF Call Center | Full Time | Days

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A regional healthcare provider in Jacksonville, Florida, is seeking a Call Center Customer Service representative. You will deliver excellent customer service while managing high volume calls and providing essential information to patients and providers. Responsibilities include patient registration, appointment scheduling, and insurance verification. A high school diploma and relevant experience in customer service or healthcare are required. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• 1 year of data entry experience required.
• 2 years of clerical or customer service experience in health care preferred.
• 1 year of experience with third party payors and data input.
• 1 year of call center experience is a must.

Responsibilities

• Provide excellent customer service via high volume incoming calls.
• Act as patient advocate for problem resolution.
• Perform accurate patient registration interviews.
• Notify patients about appointments and preparations.
• Verify insurance information and benefits.
• Arrange special services for patients as needed.

Skills

Customer service

Data Entry

Clerical skills

Problem resolution

Communication

Education

High School Diploma or GED equivalent

Job description

Overview

Delivers excellent customer service while providing information regarding services to patients, hospital, staff and community health care providers in a high volume call center environment. Performs intake triage, appointment scheduling and referral of patients to faculty physicians based on knowledge of administrative protocol and University of Florida physician specialties.

Responsibilities

• Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system.
• Act as patient advocate to facilitate problem resolution via telephone in a timely and courteous manner.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Provide patients verbally and through confirmation letter, notification of all appointments to include location, provider, required ancillary services, preparations and payment requirements.
• Verify insurance information. Verify benefits and insurance referral information.
• Intercede on the patient\'s behalf as necessary to arrange for special services, i.e. interpreters for both the hearing impaired as well as those with language barriers, wheel chairs and other special transportation needs.

Qualifications

• Required Experience: 1 year - Data Entry
• 2 years - Clerical/customer service - ideally in a health care related industry
• 1 year - Third party payors and computer experience for inputting data and reviewing patient demographic material
• 1 year - Call center experience
• Education: High School Diploma or GED equivalent required
• Additional Duties: Additional duties as assigned may vary.

UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE