Patient Access Representative

Steamboatortho; Steamboat Springs (CO); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) plan

Opportunities for professional develop

Job summary

Steamboatortho in Steamboat Springs, CO is seeking a Patient Access Representative to be the first contact for patients, handling intake, insurance verification, and information provision.

The role supports clinical staff, improves flow, and offers opportunities for growth in medical administrative support within a fast-paced healthcare setting.

Qualifications

• Experience in a medical office or healthcare setting preferred.
• Strong knowledge of medical terminology for patient communication.
• Proven ability to provide excellent customer service in a fast‑paced environment.
• Familiarity with scheduling and insurance verification tasks.

Responsibilities

• Greet patients and assist callers with needs.
• Collect and verify patient demographics and insurance details.
• Schedule appointments and coordinate with staff to optimize flow.
• Explain billing procedures and required documentation clearly.
• Maintain confidentiality of patient records per privacy regulations.
• Answer calls promptly, address inquiries, and direct to departments.
• Support admin tasks like data entry, filing, and updating EHRs.

Skills

Customer service

Medical terminology

Scheduling

Insurance verification

Data entry

Tools

Electronic Health Records (EHR)

Job description

Join our dynamic healthcare team as a Patient Access Representative, where your enthusiasm and organizational skills will be the first point of contact for patients calling our facility. In this vital role, you will facilitate a smooth patient intake process, verify insurance information, and ensure that each patient feels welcomed and well-informed.

Your proactive approach will help streamline operations, support clinical staff, and enhance the overall patient experience. This position offers an exciting opportunity to make a meaningful impact in a fast‑paced healthcare environment while developing your career in medical administrative support.

Key Responsibilities

Duties

• Greet patients warmly and assist them with any and all needs when calling into our facility
• Collect and verify patient demographic information and insurance details accurately
• Schedule appointments and coordinate with medical staff to optimize daily patient flow
• Explain billing procedures, co‑payments, and required documentation clearly to patients
• Maintain confidentiality of patient records in compliance with healthcare privacy regulations
• Answer incoming calls promptly, address inquiries, and direct calls to appropriate departments
• Support administrative tasks such as data entry, filing, and updating electronic health records

Requirements

• Previous experience working in a medical office or healthcare setting is preferred
• Strong knowledge of medical terminology to accurately communicate with patients and staff
• Proven ability to provide excellent customer service in a fast‑paced environment
• Familiarity with medical administrative support tasks such as scheduling and insurance verification
• Office experience demonstrating organizational skills and attention to detail
• Ability to handle sensitive information discreetly while maintaining professionalism

This role is an excellent fit for motivated individuals eager to contribute to quality healthcare delivery. We value energetic team players who thrive on helping others and are committed to continuous learning. Join us to be part of a supportive environment where your skills make a real difference every day!

Work Schedule

This is a full‑time position, Monday – Friday. Hours may vary based on clinic needs.

Pay: $24.00 - $30.00 per hour

• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) plan
• Opportunities for professional development and continuing education