Patient Access Representative | UF Health Corp. | PRN | Variable

UF Health; Florida; On-site; USD 32,000 - 45,000; Full time

Job summary

UF Health is seeking a friendly front desk receptionist to greet patients, assist with check-in/out, and handle phone inquiries. The role involves gathering and updating patient information, explaining insurance coverage, and processing payments in a fast-paced medical office.

Daily responsibilities include accurate data entry, maintaining patient records, and clear communication with medical staff to ensure smooth patient flow and service quality.

Qualifications

• High School diploma or equivalent required.
• Working knowledge of medical and insurance terminology preferred.
• Customer service experience preferred.
• Strong communication and data entry skills.

Responsibilities

• Checking patients in and out when they arrive/leave appointments.
• Answering phone lines to address patient inquiries.
• Documenting insurance information, personal information, payment methods and other important patient informations.
• Keeping patient files updated.
• Communicating important information and details to other medical care staff.
• Contacting insurance companies regarding coverage, pre-approvals, billing and other issues.
• Processing payments from patients.
• Managing various types of paperwork, ensuring appropriate signatures are acquired.
• Performing other clerical duties.

Skills

Customer service

Data entry

Medical terminology

Phone etiquette

Education

High School diploma or equivalent

Job description

Overview

As a 'first impression' to our customers, greet amd assist patients and provide excellent service in person and on the phone. Manages patient inquiries and confirming insurance coverages and payment processing from patients, communication clearly to patients and medical staff. Maintaining accurate patient records, inputing data accurately.

Overview

As a 'first impression' to our customers, greet amd assist patients and provide excellent service in person and on the phone. Manages patient inquiries and confirming insurance coverages and payment processing from patients, communication clearly to patients and medical staff. Maintaining accurate patient records, inputing data accurately.

Responsibilities

Checking patients in and out when they arrive/leave appointments

• Answering phone lines to address patient inquiries
• Documenting insurance information, personal information, payment methods and other important patient informations
• Keeping patient files updated
• Communicating important information and details to other medical care staff
• Contacting insurance companies regarding coverage, pre-approvals, billing and other issues
• Processing payments from patients
• Managing various types of paperwork, ensuring appropriate signatures are acquired
• Performing other clerical duties

Qualifications

Qualifications

High School diploma or equivalent

• Working knowledge of medical and insurance terminology
• Customer service expereince preferred
• Strong communication and customer service skills
• Input extensive data