Patient Access Representative

Talentify; Fort Dodge (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401K matching

Dental insurance

Health insurance

Paid holidays

Short and long-term disability

Pet insurance

Daily Pay

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health in Fort Dodge, IA is seeking a Patient Access Representative who welcomes patients, handles admissions, registrations, insurance verification, and scheduling with precision. You’ll be the first friendly face and guide in the patient journey, ensuring smooth operations and a compliant financial process.

The role emphasizes strong communication, accuracy, and teamwork in a fast-paced hospital setting.

Qualifications

• High School Diploma or equivalent required.
• Two years of customer service OR healthcare related experience preferred.
• Excellent communication and organizational skills.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system.
• Ensures information source is appropriate and all required documentation are on file.
• Maintains knowledge and understanding of insurance verification and understanding of insurance plans.
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
• Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates.
• Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations.
• Maintain ability to perform roles associated with patient self service registration processes

Skills

Customer service

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Insurance verification software

Electronic health records (EHR)

Job description

Overview

Shifts Available:

• Full-Time; Monday-Friday; 11:00 AM - 7:00 PM
• Full-Time; Monday-Thursday; 11:00 PM - 7:00 AM
• PRN; As Needed

Step into a role where you’re the first friendly face and guiding hand in a patient’s journey! As a Patient Access Representative, you’ll keep things running smoothly by handling admissions, registrations, insurance verification, and scheduling with precision and care. You’ll be the go-to person for answering questions, helping patients find their way, and making what can feel overwhelming a whole lot easier. Behind the scenes, you’ll also support key administrative tasks while ensuring everything stays compliant with financial and insurance processes - keeping both patients and the organization on track.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system
• Ensures information source is appropriate and all required documentation are on file
• Maintains knowledge and understanding of insurance verification and understanding of insurance plans
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner
• Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates.
• Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations.
• Maintain ability to perform roles associated with patient self service registration processes

Qualifications

Education:

• High School Diploma or equivalent required.

Experience:

• Two (2) years of customer service OR healthcare related experience preferred.