Patient Service Representative

Primor Health; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Primor Health in Las Cruces, NM seeks a Patient Service Representative to be the first point of contact for patients. You will greet visitors, check-in patients, collect information, and guide them through simple paperwork while coordinating with clinical staff.

Responsibilities include registering and rescheduling appointments, entering data into the EMR, answering billing questions, collecting payments, verifying insurance, and handling lab drop-offs.

Qualifications

• Previous experience in front office or similar role preferred.
• High school diploma or GED.
• Experience using an EMR and basic computer skills (MS Office, Internet).
• Understand HIPAA and patient privacy requirements.
• Strong organizational and multitasking abilities.

Responsibilities

• Registering, scheduling and re-scheduling patients for initial appointments and follow-ups.
• Entering data for patients into an electronic medical record (EMR).
• Answering patient questions about billing and payments and collect payments.
• Screening incoming calls to route to appropriate departments.
• Verifying insurance eligibility.
• Accepting lab drop-offs from patients.
• Other duties as assigned.

Skills

Front office experience

Customer service

Multitasking

Organizational skills

Education

High school diploma or GED

Tools

Electronic Medical Record (EMR)

Microsoft Office Suite

Internet basics

Job description

Description

The Patient Service Representative serves as the first point of contact for patients calling or arriving at the clinic. This position is responsible for greeting and checking-in patients, obtaining patient information, collecting payments, assisting with necessary paperwork, and fulfilling other customer service or administrative duties.

Essential Duties & Responsibilities:

• Registering, scheduling and re-scheduling patients for initial appointments and follow-ups
• Entering data for patients into an electronic medical record (EMR)
• Answering patient questions about billing and payments and collect payments
• Screening incoming calls to provide the proper routing to other departments when necessary
• Verifying insurance eligibility
• Accepting lab drop offs from patients
• Other duties as assigned

Requirements

Education, Experience and Qualifications:

• Previous experience in front office or similar role preferred
• High school diploma or GED
• Experience using an Electronic Medical Record system as well as foundational computer skills, including Microsoft Office Suite and the Internet. Ability to navigate at a basic level within web-based applications.
• Ability to learn and follow HIPAA requirements and respect patient privacy rights
• Strong organizational and multitasking skills