Patient Access Representative II, ED Part-Time, Baptist Silverleaf

BHS; Victor (ID); On-site; USD 25,000 - 30,000; Part time

Job summary

Baptist Health in Jacksonville, FL is hiring a Patient Access Representative II for a part-time weekend shift (Saturday/Sunday, 6:45 pm - 7:15 am). The role supports patient intake, uses multiple access systems, and ensures service excellence across in-person and phone encounters.

Ideal candidates have 1–2 years of customer service, healthcare, or insurance experience and understand HIPAA privacy and state/federal regulations. High school diploma required.

Qualifications

• 1–2 years customer service experience required.
• 1–2 years healthcare experience preferred.
• 1–2 years insurance experience preferred.

Responsibilities

• Registers patients accurately and efficiently.
• Utilizes multiple systems and interfaces.
• Cross-trained to work in multiple patient access areas.
• Maintains service excellence for face-to-face and telephonic encounters.
• Contributes to PAS goals (collections, palm scanning, etc.).
• Understands EMTALA, AHCA, and JCAHO regulations.
• Maintains patient privacy per HIPAA.

Skills

Customer Service

Healthcare Experience

Insurance Experience

HIPAA Compliance

Education

High School Diploma

Job description

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville’s only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children’s Hospital.

Job Description

Baptist Silverleaf is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a Part-Time opportunity, Saturday/Sunday 6:45 pm - 7:15 am.

Patient Access Representative II,Job Responsibilities:

• Registers patients accurately and efficiently




• Utilization of multiple systems and interfaces




• Cross-Trained in order to work in multiple patient access areas




• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters




• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)




• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO




• Maintains a professional relationship with all clinical and non-clinical team members




• Able to articulate compliance documentation and ensure completion of required patient consent forms




• Maintains patient privacy in accordance with HIPAA guidelines

ExperienceRequirements:

• 1-2 years Customer Service Experience Required




• 1-2 years Healthcare experience Preferred




• 1-2 years Insurance experience Preferred

Education &CredentialRequirements:

• High School Diploma Required

Primary Location:

Silverleaf - MOB Building B 8595 St Johns Parkway