Patient Access Representative II, Emergency Department, Full-TIme, Nights, Baptist Silverleaf

Baptist-Health; Saint Augustine (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Health is hiring a Patient Access Representative II for the Silverleaf location in Jacksonville, FL. This full-time night role (Thursday–Saturday, 6:45 pm–7:15 am) supports patient access across multiple areas with a focus on accurate registration and privacy.

The ideal candidate has 1–2 years in customer service and healthcare or insurance exposure, with strong understanding of privacy regulations and a commitment to exceptional service.

Qualifications

• 1–2 years of customer service experience required.
• 1–2 years healthcare experience preferred.
• 1–2 years of insurance experience preferred.
• HIPAA awareness and patient privacy emphasized.

Responsibilities

• Registers patients accurately and efficiently.
• Uses multiple systems and interfaces.
• Cross-trained to work in multiple patient access areas.
• Maintains service excellence for face-to-face and telephonic encounters.
• Adheres to EMTALA, AHCA, and JCAHO regulations.
• Maintains compliance documentation and patient consent forms.
• Upholds HIPAA privacy standards.

Skills

Customer Service

Healthcare Experience

Insurance Experience

Education

High School Diploma

Job description

About Baptist HealthRecognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.Baptist Silverleaf is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a Fulltime Nights opportunity,Shift details: Thursday - Saturday 6:45 pm - 7:15 am.Patient Access Representative II, Job Responsibilities:Registers patients accurately and efficientlyUtilization of multiple systems and interfacesCross-Trained in order to work in multiple patient access areasMaintains service excellence to patients and visitors for face-to-face and telephonic encountersContributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHOMaintains a professional relationship with all clinical and non-clinical team membersAble to articulate compliance documentation and ensure completion of required patient consent formsMaintains patient privacy in accordance with HIPAA guidelinesExperience Requirements:1-2 years Customer Service Experience Required1-2 years Healthcare experience Preferred1-2 years Insurance experience PreferredEducation & Credential Requirements:High School Diploma RequiredPrimary Location:Silverleaf - FSED Building C - 8675 St Johns Parkway