Patient Access Representative II, Part-Time, Evenings, Baptist Beaches

Baptist Health; Jacksonville (FL); On-site; USD 20,664,000 - 30,307,000; Part time

Job summary

Baptist Health Beaches in Jacksonville, FL is hiring a Patient Access Representative II for a part-time role. Shift details include Saturday-Sunday 10:45am-11:15pm. The Patient Access team delivers a positive patient experience and ensures accurate access to care, registration, and insurance processes.

The ideal candidate has customer service and healthcare experience, with 1–2 years of insurance experience, and is comfortable in a fast-paced environment while maintaining confidentiality.

Qualifications

• Customer service experience is required.
• Healthcare experience is required.
• 1–2 years Insurance experience are required.
• Hospital registration or patient access experience is preferred.

Responsibilities

• Provide exceptional customer service to patients, families, visitors, and healthcare team members.
• Assist patients with registration and patient access, ensuring accurate demographic and insurance information.
• Verify insurance coverage and collect required patient information and documentation.
• Assist patients with questions related to registration, insurance, and access-to-care process.
• Communicate professionally with patients and internal departments.
• Maintain patient privacy per HIPAA and organizational policies.
• Use multiple systems to document and update patient information.
• Support efficient patient flow and a positive patient experience.
• Register patients accurately and efficiently.
• Cross-train to work in multiple patient access areas.

Skills

Customer Service

Healthcare Experience

Insurance Experience

Hospital Registration

Education

High School Diploma

Job description

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as "most preferred" for more than 30 years. We're Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Patient Access Representative II

Baptist Health is hiring a Patient Access Representative II to join our Patient Access team at Baptist Beaches in Jacksonville, FL. This is a part-time opportunity.

Shift Details: Saturday-Sunday 10:45am-11:15pm

The Patient Access team plays a critical role in creating a positive patient experience and ensuring accurate and efficient access to care. This role is ideal for a customer-focused professional with healthcare and insurance experience who is comfortable working in a fast-paced environment and supporting patients throughout the registration and access process.

Job Responsibilities

• Provide exceptional customer service to patients, families, visitors, and other healthcare team members


• Assist patients with the registration and patient access process while ensuring accurate demographic and insurance information


• Verify insurance coverage and collect required patient information and documentation


• Assist patients with questions related to registration, insurance, and the access-to-care process


• Communicate professionally and effectively with patients and internal departments


• Maintain confidentiality of patient information and follow applicable privacy and organizational policies


• Utilize computer systems and patient access technology to accurately document and update patient information


• Support efficient patient flow and contribute to a positive patient experience


• Registers patients accurately and efficiently


• Utilization of multiple systems and interfaces


• Cross-Trained in order to work in multiple patient access areas


• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters


• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)


• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO


• Maintains a professional relationship with all clinical and non-clinical team members


• Able to articulate compliance documentation and ensure completion of required patient consent forms


• Maintains patient privacy in accordance with HIPAA guidelines

Experience

• Customer Service Experience (required)


• Healthcare Experience (required)


• 1-2 years Insurance Experience (required)


• Experience in hospital registration or patient access (preferred)

Education & Credential Requirements

• High School Diploma or equivalent (required)

Primary Location: Beaches - Main Building