Patient Access Representative II, Emergency Department, Full-TIme, Nights, Baptist Silverleaf

Baptist Medical Center Jacksonville; Saint Augustine, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Baptist Silverleaf in Jacksonville, FL is hiring a Patient Access Representative II for a fulltime night shift (Thursday - Saturday, 6:45 pm - 7:15 am). The role focuses on accurate patient registration, cross-training across PAS areas, and maintaining patient privacy per HIPAA guidelines.

Ideal candidates have 1–2 years of customer service and healthcare experience, with preference for insurance knowledge. High school diploma required for employment consideration.

Qualifications

• 1-2 years Customer Service Experience Required.
• 1-2 years Healthcare experience Preferred.
• 1-2 years Insurance experience Preferred.
• High School Diploma Required.

Responsibilities

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross-Trained in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

Skills

Customer service

Healthcare experience

Insurance experience

Education

High School Diploma

Job description

Patient Access Representative II

Baptist Silverleaf is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a Fulltime Nights opportunity.

Shift details

Thursday - Saturday 6:45 pm - 7:15 am.

Patient Access Representative II, Job Responsibilities:

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross-Trained in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

Experience Requirements

• 1-2 years Customer Service Experience Required
• 1-2 years Healthcare experience Preferred
• 1-2 years Insurance experience Preferred

Education & Credential Requirements

• High School Diploma Required

High School

• Insurance Experience
• Customer Service Experience

Chosen as the area's “Most Preferred” healthcare provider every year since 1990 according to theannual National Research Corporation study of Jacksonville area residents, Baptist Health rankshighest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.