Patient Access Representative — Frontline Care

R1 RCM, Inc.; Henderson (NC); On-site; USD 22,000 - 29,000; Part time

Job summary

R1 RCM Inc. in North Carolina is hiring a Patient Access Representative to greet patients, register them across multiple systems, and enable fast, compassionate access to care.

You’ll work at LifePoint Maria Parham Health, with PRN shifts and 48 hours minimum per month, handling check-in, information gathering, insurance verification, and collaboration with care teams. No healthcare background required—we train you.

Qualifications

• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• Excellent customer service and communication abilities; ability to work in a fast-paced environment.
• Must pass background check, drug test, and meet vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments when they may be ill, anxious, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Prioritization

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM Inc. in North Carolina is hiring a Patient Access Representative to greet patients, register them across multiple systems, and enable fast, compassionate access to care.

You’ll work at LifePoint Maria Parham Health, with PRN shifts and 48 hours minimum per month, handling check-in, information gathering, insurance verification, and collaboration with care teams. No healthcare background required—we train you.