Patient Access Specialist – Frontline Registration & Care

R1 RCM, Inc.; Somerset (KY); On-site; USD 20,000 - 26,000; Full time

Job summary

R1 RCM, Inc. is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care. You will work across multiple computer systems to register patients and support their arrival at the facility.

No healthcare background? Training is provided, making this a strong entry point for a healthcare career while contributing to patient experience and hospital operations.

Qualifications

• Exceptional customer service experience.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus.

Responsibilities

• Register patients across multiple computer systems to ensure fast, accurate access to care.
• Answer phones and collect accurate patient information quickly in a fast-paced environment.
• Minimize delays in registration to support timely access to care.
• Build trust with patients during moments of illness, anxiety, or confusion.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitask

Attention to detail

Education

HS Diploma or GED

Job description

R1 RCM, Inc. is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care. You will work across multiple computer systems to register patients and support their arrival at the facility.

No healthcare background? Training is provided, making this a strong entry point for a healthcare career while contributing to patient experience and hospital operations.