Patient Access Specialist (PRN) – Fast-Paced Healthcare

R1 RCM, Inc.; Clyde (NC); On-site; USD 23,000 - 28,000; Part time

Job summary

R1 RCM Inc. is hiring a Customer Service Representative for LifePoint Haywood Regional Medical Center. This PRN, as-needed role handles patient check-in, uses multiple computer systems, and ensures fast, compassionate access to care.

You’ll answer phones, gather accurate information, and minimize delays in registration while explaining costs and navigating insurance plans. Training is provided, and this position offers growth in healthcare administration and revenue cycle exposure.

Qualifications

• High School Diploma or GED is required or preferred.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments when they may be ill, anxious, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or GED

Tools

Multiple computer systems

Job description

R1 RCM Inc. is hiring a Customer Service Representative for LifePoint Haywood Regional Medical Center. This PRN, as-needed role handles patient check-in, uses multiple computer systems, and ensures fast, compassionate access to care.

You’ll answer phones, gather accurate information, and minimize delays in registration while explaining costs and navigating insurance plans. Training is provided, and this position offers growth in healthcare administration and revenue cycle exposure.