Patient Access Pro - Frontline Healthcare Service (PRN)

R1 RCM, Inc.; Rutherfordton (NC); On-site; USD 20,000 - 26,000; Full time

Job summary

R1 RCM, Inc. is seeking a Patient Access Representative for LifePoint Rutherford Regional Hospital in North Carolina on a PRN, as-needed basis with a minimum 48 hours per month and 24 on-call hours.

You will be the first contact for patients, ensuring fast, compassionate, and accurate access to care while navigating insurance and registration processes. This frontline healthcare customer service role offers training, growth potential within R1, and opportunities to impact patient experience,

Qualifications

• High School Diploma or GED required.
• Pass background check, drug test, and vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments of illness, anxiety, confusion, or overwhelm.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Multitask

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM, Inc. is seeking a Patient Access Representative for LifePoint Rutherford Regional Hospital in North Carolina on a PRN, as-needed basis with a minimum 48 hours per month and 24 on-call hours.

You will be the first contact for patients, ensuring fast, compassionate, and accurate access to care while navigating insurance and registration processes. This frontline healthcare customer service role offers training, growth potential within R1, and opportunities to impact patient experience,