Patient Access Associate – Frontline Healthcare Support

R1 RCM, Inc.; Sylva (NC); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM is seeking a Patient Access Customer Service Representative in Sylva, NC for an on-site role at LifePoint Harris Regional Hospital. You will be the first point of contact, providing fast, compassionate access to care.

The position requires strong customer service and communication skills, with training provided for healthcare workflows and registration processes. Multiple shifts are available to support patient access needs.

Qualifications

• Exceptional customer service experience and interpersonal skills.
• Strong communication and professionalism in fast-paced settings.
• Ability to multitask with high attention to detail.
• Willingness to learn healthcare workflows and registration processes.

Responsibilities

• Provide exceptional customer service while registering patients.
• Answer phones and collect accurate patient information quickly.
• Support timely access to care and minimize registration delays.
• Build trust with patients and assist across multiple computer systems.
• Collaborate with care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Fast-paced environment

Education

High School Diploma or GED

Job description

R1 RCM is seeking a Patient Access Customer Service Representative in Sylva, NC for an on-site role at LifePoint Harris Regional Hospital. You will be the first point of contact, providing fast, compassionate access to care.

The position requires strong customer service and communication skills, with training provided for healthcare workflows and registration processes. Multiple shifts are available to support patient access needs.