Patient Access Representative Ambulatory

UW Health; Madison (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

Two-week parental leave

Adoption assistance

Tuition benefits eligibility

Job summary

UW Health is seeking a Patient Access Representative - Ambulatory to enter and verify demographic and insurance information, register or admit patients, and promote a positive patient experience at 1 S Park St, Madison, WI.

The role requires 1 year of customer service experience and prefers an Associate's Degree in Business/Finance or related field. Benefits include health and dental insurance, paid time off, two-week parental leave and adoption assistance.

Qualifications

• 1 year of experience in a customer service-related field
• Preferred: 1 year in healthcare, call center, business, financial or insurance related field

Responsibilities

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients
• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills

Skills

Customer service

Communication skills

Education

Associate's Degree in Business/Finance or related field

Job description

Patient Access Representative Ambulatory

dental insurance, parental leave, paid time off

Work Schedule:
100%, day shift working Monday - Friday from 7:30 am - 4:00 pm. Hours may vary based on the operational needs of the department. You will work at 1 S Park St. in Madison, WI.

Be part of something remarkable

Bring your dedication to delivering a smooth, welcoming patient experience while upholding accuracy and compliance to UW Health.

We are seeking a Patient Access Representative - Ambulatory to:

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.
• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Qualifications

• Associate's Degree in Business, Finance. Health Information Management or related field Preferred

Work Experience

• 1 year of experience in a customer service-related field Required

1 year of experience in a healthcare, call center, business, financial or insurance related field Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 90 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.